Freight Management in Supply Chain - Overview

Freight networks play a pivotal role in modern supply chains. As businesses experience rapid growth, the demands on the supply chain intensify, with the need to adapt to a global, dynamic, and digitally-driven environment. Companies continually seek innovative solutions to strike a balance between cost efficiencies and the preservation of service quality, especially in a landscape where freight partners engage with both internal and external customers on a daily basis.

With a wealth of industry and consulting experience, our team specializes in enhancing, procuring, and overseeing freight operations. Our comprehensive solution encompasses all modes of freight transport, including road, rail, ocean, and air, along with various sub-categories such as line haul, courier, tipper trucks, and home delivery services. In close partnership with our parent company, Infosys, we boast a proven track record of implementing cutting-edge freight technology solutions. This ranges from specialized cloud solutions for specific functions to the complete integration of transport management systems



Supply Chain Freight Services
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Core Competencies in Supply Chain Freight Management - Streamlined Freight Optimization

Freight Optimisation

BMany businesses tend to evaluate their freight expenses solely from a commercial rate standpoint. Drawing from our extensive experience across diverse industries, we have uncovered substantial, if not greater, value in recognizing optimization possibilities within freight planning and operational processes.

Our team specializes in conducting capability assessments, identifying opportunities, and developing business cases. We work closely with business teams to create and implement tailored solutions aimed at enhancing freight optimization. These solutions are designed to align with each business's distinct objectives, spanning from straightforward visual management tools to the adoption of sophisticated optimization software. Our expertise in optimization encompasses:

  • Logistics network optimisation
  • Load consolidation
  • Mode selection
  • Closed-loop services
  • Backhaul optimisation
  • Trailer and vehicle efficiency
  • Routing and scheduling enhancement
  • Data-driven analytics for informed decision-making

Route Planning and Scheduling

The surge in multi-stop captive fleet freight, propelled by the rise of home delivery and online shopping, has coincided with the emergence of dedicated cloud-based solutions. Consequently, the practice of optimizing routing and scheduling is gaining momentum, as freight managers seek to capitalize on various opportunities to unlock value, including::

  • Enhancing driver productivity
  • Optimizing load construction for multi-stop deliveries
  • Fine-tuning fleet composition for efficiency
  • Sequencing delivery drops (order of delivery)
  • Defining optimal paths, including designated delivery times and routes

Depending on the current maturity of their processes and tools, businesses have realized significant cost savings in freight expenses, ranging from 15% to 50%. Beyond the financial advantages, we have also observed improvements in safety, compliance, internal visibility, reporting, and customer satisfaction due to enhanced communication and notifications. Regardless of where a business stands in the deployment cycle, we are well-equipped to support them with business case development, software evaluation and selection, as well as the implementation of processes, tools, and training.

Benchmarking

Over the last five years, we have managed over $5 billion in freight expenditures on behalf of our clients. This extensive experience has enabled us to create a substantial benchmark database, encompassing various freight modes and geographic regions, to offer valuable insights to businesses.

Through a benchmarking analysis of freight operations, we can identify areas of potential improvement within a business, addressing both commercial and performance aspects.

Expected Cost Modelling

Estimating the 'expected' costs associated with the freight task offers a depth of insight and comprehension that surpasses a mere 'rate comparison.' This assessment is a crucial component when managing extensive freight portfolios, especially in situations like establishing open book agreements, negotiating with long-standing providers, or determining rates in markets where commercial maturity hinders traditional tender processes.

Our in-house cost modeling tools leverage a diverse array of industry standards, indices, and data sources. We fine-tune these tools to precisely match the unique characteristics and requirements of each specific freight assignment.

Sourcing

When businesses collaborate with us, they gain access to extensive freight expertise derived from over 100 sourcing projects. This expertise supports their freight sourcing efforts and enhances the overall process. Our robust suite of diagnostic tools, frameworks, and methodologies scrutinizes all the key drivers associated with the freight task. This guarantees that businesses achieve a more strategic and enduring outcome, encompassing optimization, technology integration, strategic partnerships, and potential transformations to the entire transportation operational model.

Accountability in the Supply Chain

Due to increased public awareness and legal mandates, such as the 2018 Primary Duty laws, there is a rising imperative for businesses to proactively mitigate chain of responsibility risks.

Our offerings in the realm of chain of responsibility aid businesses in assessing, evaluating, rectifying, and firmly incorporating the necessary capabilities to adeptly handle these persistent risks. Our service portfolio encompasses:

  • Risk evaluations
  • Thorough audits of particular regions, facilities, or business segments
  • Formulation of remediation strategies and action plans
  • Active participation and assistance in implementing remediation measures
  • Crafting policies and procedures
  • Conducting training sessions

Managed Services

Premier Business Systems boasts a global workforce of more than 50,000 individuals dedicated to overseeing business operations for some of the most renowned brand names worldwide.

In our pursuit of enhancing customer service and minimizing operational expenses, we employ a blend of onshore local teams and offshore resources sourced from our technology hubs and operational centers.  Proficient management of freight tasks encompasses:

  • Managed service freight procurement, including:
    • Sourcing
    • Category management
  • Supplier relationship management, focusing on
    • Operational procurement
  • Control tower operations, encompassing
    • Order management
    • Freight booking
    • Daily optimisation (e.g., load consolidation)
    • Reporting and visibility
  • Freight analytics and reporting


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